Frequently asked questions
For patients
Is the platform free for patients?
Yes. Searching and booking are free; you pay the consultation fee directly at the clinic.
Can I pay online?
Not currently — payment is at the clinic. Prices are shown in Syrian pounds.
Do I need an account to book?
You can browse without one, but booking requires signing in. On the website your email must also be verified.
My booking isn't confirmed yet — why?
Some doctors review requests manually. It stays "pending" until the doctor confirms, and you'll be notified.
How do I book for a family member?
On the website choose for someone else in the booking form and enter the patient's name. (details)
How do I cancel or reschedule?
In My appointments open the appointment and choose Change time or Cancel. (details)
I didn't receive the verification code.
Check the number/email, wait a minute and check your spam folder. In the app you can get the code via WhatsApp instead of SMS.
Where is the prescription or report my doctor sent?
In My medical files on the website or My health → My medical documents in the app. Your phone or email must match what the clinic has.
How do I rate a doctor?
From the mobile app after a completed visit. (details)
How do I delete my account?
In the app: Account → Delete account permanently, or email support@tabibon.com. (details)
For doctors
How long does approval take?
After you upload both certificates the admin reviews your profile and may contact you on WhatsApp. Track it on Verification status. (details)
Why isn't my profile visible to patients?
Check that: (1) your profile is approved, (2) the consultation fee is set, (3) your subscription is active, (4) bookings aren't paused, (5) your city is set.
Why are no slots showing on my profile?
Check your working hours and slot length, that you're not on leave, and that Accepting bookings is on.
Can my secretary have a separate account?
Not currently — each doctor account represents one clinic.
WhatsApp got disconnected — what now?
Open the WhatsApp page, click Connect WhatsApp and scan the QR again. (details)
How do I renew my subscription?
On the Subscription page choose a plan and upload the transfer proof. (details)
How do I record a patient's debt?
In the Book appointment for patient form (recording the visit) choose the Deferred payment method or enter a paid amount lower than the cost. The remainder shows in the patient's financial summary. (details)
How do I change my password?
In the mobile app: More → Settings → Change password, or use "forgot password" on the login page.